Two Risatti technical assistance telephone services are now available.
- A number for urgencies
- A direct channel to report any complaints.
Request for urgent Risatti technical assistance
For any urgency, the ticket is opened by calling a direct mobile number.
In addition to the usual service@risatti.it, for a quick and direct contact is now available the number +39342.1954870. A senior technician handles the request to understand and frame the problem, as well as opening and assigning a ticket directly. Our assistance will manage the ticket with priority and the same technician will continue to supervise the case until the solution.
Direct contact with the service manager
Despite our daily efforts, something can always go wrong! For any complaint, suggestion or report you can contact the Technical Assistance Manager directly at +39344.0606405: your opinion is crucial for us! And, at the end of the ticket, do not forget to always fill out our satisfaction survey, an important source of information and stimulus to improve.
And, at the end of the ticket, do not forget to always fill out our satisfaction survey, an important source of information and stimulus to improve.
Notes:
- Both numbers are active during 8/17 business hours
- To allow us to give you the best possible service, these numbers are strictly reserved for the specified services and cases of real urgency; in any other situation you can continue to use service@risatti.it or the usual fixed network number of Risatti +39011.280289
Mobile phone numbers do not allow us to make calls or transfer calls to the interior; also for this reason, they cannot be used for the management of the normal assistance activity.
