Privacy Policy
INFORMATION ON THE PROCESSING OF PERSONAL DATA (ARTICLES 13 AND 14 GDPR)
Categories of personal Data processed
- Identification, contact and access data, such as name, surname, username, email address, postal address, telephone number, or user name and password, profile picture if any, if set by you;
- Product data such as data relating to products licensed to you and/or services subscribed to by you;
- Billing and payment information, such as VAT number, tax code, address, company name, if any;
- Browsing data, such as connection data; IP addresses, domain names and other parameters relating to the browser and operating system used by you; log data; data relating to registrations made, interaction and transaction processes, performance indicators; data relating to navigation flows and page views; usage and functionality counts;
- Usage Data of the services provided by Risatti Instruments. The Usage Data relating to the different products and/or services purchased by you) may be interconnected for lawful and transparent purposes, listed in the following paragraph.
Purpose of processing
- Contractual and legal purposes
a. Allow you to browse the Site;
b. Account registration and management (including account verification and credential recovery, where applicable) and use of account features;
c. Carrying out the activities necessary for the conclusion and execution of the contract for the purpose of providing the service/product requested or purchased by you, including through the Site;
d. Handling requests for webinars and event registrations, formulating quotes, processing orders, providing assistance and support;
e. Handling of any complaints and requests, sending of service communications and updates, both through traditional communication tools such as paper mail and through remote communication tools such as email, chat, telephone, SMS, chatbots, banners, notification systems and other remote communication tools;
f. Activities of customer assistance and support to the use of the Services by individual Customers of management of tickets opened for assistance purposes, also through the Usage Data;
g. Fulfilment of obligations arising from applicable law, regulations or EU legislation (e.g. tax and accounting obligations) or management of and response to requests from competent administrative and tax authorities as well as judicial authorities.
The purposes listed above are jointly referred to as “Contractual and Legal Purposes” and no express consent of the data subject is required. The provision of your personal data for the aforementioned purposes is necessary and obligatory and in the event of refusal we will not be able to continue the contractual relationship with you and the provision of the services you have requested.- Purposes of Legitimate Interest
h. For statistical and research analyses regarding the products purchased and the services provided to you and the use of the same, also for the purpose of improving and developing the products and services themselves. In compliance with the principle of minimisation, where possible, this activity will take place after anonymisation and aggregation of the data collected;
i. For the evaluation of your satisfaction with the products purchased and the services provided by Risatti Instruments, or the resolution of any difficulties and problems related to their use: e.g. churn prevention initiatives and improvement of the customer experience;
j. To assert and defend the Company’s rights, including in the context of debt collection procedures and the assignment of credits to authorised companies, including through third parties, and to prevent and counter any fraud;
k. To carry out a potential merger, sale of assets, sale of a company, business unit or financial transaction by communicating and transferring data to the third party(ies) involved;
l. In accordance with article 130, paragraph 4 of Decreto Legislativo (Legislative Decree) 196/2003 (“Privacy Code”), you may send marketing communications by e-mail regarding services or products similar to those covered by the contract concluded with Risatti Instruments, it being understood that, at any time, you will have the possibility of opposing the sending of such communications;
m. In order to perform customer segmentation activities, to which it is possible to send communications for Marketing Purposes on the basis of what is indicated in this information notice, based on non-invasive categories of membership, such as, among others, the professional category of membership, the city/province/region in which it is based, the type of product or service purchased. This customer segmentation activity could also be carried out on third party suppliers’ platforms, through interconnection activities with the third-party platform’s own data. In this case, communications for Marketing Purposes will be sent in compliance with the consents expressed by you and in accordance with what is indicated in this information notice. In this context, the data could also be used to detect similar customer profiles.
The described “Purposes of Legitimate Interest” do not require your specific consent as they fall under the exception provided for in Article 6, paragraph 1, letter f) of the GDPR. In any event, in accordance with the GDPR, the Company has carried out a thorough balancing of interests aimed at protecting and guaranteeing the privacy and fundamental rights of the data subjects.- Marketing purposes
3. To send you updates on news and commercial offers of Risatti Instruments products and services, also after interconnection of the Usage Data and analysis of your behaviour both with respect to the navigation of the Site and, more in general, to the use of services and products, or to invite you to take part in events, conduct market research or other commercial and customer satisfaction initiatives both through traditional communication channels such as paper mail or telephone call by an operator and through automated communication tools such as email, chat, messages (SMS), chatbots and other remote communication tools.
The processing of your data for “Marketing Purposes” is not compulsory. Your prior consent is therefore necessary, and the Company will ask for it from time to time in the most appropriate form for each of the activities described above. You may revoke your consent at any time without any consequences with respect to your contractual relationship with the Company.Communication, dissemination and transfer of Data
Transfer of your personal Data outside the EU territory
Methods of Data processing
a. Web and customer analytics;
b. Analytics and document search;
c. Querying and Dashboarding.
Data retention
a. for Contractual Purposes and Legitimate Interest, the data are kept for a period equal to the duration of the provision of the services requested by you and for the following 10 years (period in which the statute of limitations accrues for any contractual liability asserted by the customer against Risatti Instruments), except in cases where conservation for a later period is required for possible litigation, requests by the competent authorities or pursuant to applicable law;
b. for Marketing Purposes, the data is kept for a period of 24 months from the date on which the consent is given or renewed on the occasion of the purchase of a new Risatti Instruments product or service or the date of the last contact with you, including, among others, the termination of the contractual relationship, the participation in a Company event, the use of a product or service provided by the Company or the opening of a newsletter (jointly referred to as the “Last Contact”).
Changing choices and withdrawing consent
Rights of Data Subjects
- receive confirmation of the existence of your personal data and access to their content (right of access);
- update, amend and/or correct your personal data (right of rectification);
- request the deletion or restriction of your personal data processed in breach of the law, including data whose retention is unnecessary for the purposes for which the data were collected or otherwise processed (right to be forgotten and right to restriction), unless there is an overriding public interest or a legal obligation on the Company to retain the data;
- object to the processing, including profiling (right to object), unless there is an overriding legitimate reason for the Company to continue processing;
- withdraw consent, where given, to marketing activities;
- to lodge a complaint with the supervisory authority (Garante per la protezione dei dati personali www.garanteprivacy.it) in the event of a breach of the rules on personal data protection;
- receive an electronic copy of the personal data concerning you, in order to transfer them to yourself or to a different service provider, in cases where the Company processes such data on the basis of your consent or on the basis that the processing is necessary for the provision of the services you have requested and the data are processed by automated means (right to data portability).
